Privacy Policy
This personal data protection policy applies to the website accessible at https://www.telewalfer.lu and aims to inform you in a transparent manner about how we use your data.
Who is responsible for processing my data? Which services are concerned?
The company Télédistribution Walferdange ASBL, whose registered office is located in Walferdange, Luxembourg, operates the website intended to provide information on the services offered, accessible at the address telewalfer.lu. Télédistribution Walferdange ASBL is in charge of processing your data. Respect for your privacy is essential to Télédistribution Walferdange ASBL.
This privacy policy informs you about the services concerned by the collection of your personal data.
How do we collect your data? Which data is concerned?
A. Data collected from the order form
| Data category | Detail of the data |
|---|---|
| Personal data: Identity, identification data. | Names, first names, geographical address, e-mail address |
| Personal data: Economic information. | Bank details |
| Personal data: Connection data. | IP address |
| Personal data: Location data | Mobile phone number |
Data collected when you browse the website telewalfer.lu:
We collect data of a technical nature when using our services which may include:
- Your application or terminal identifiers (cookies),
- Information about your origin URLs,
- Your IP address,
- The characteristics of the devices you use to access our services (device model, type of operating system, browser type and version, language of use),
- The type of network connection you are using (Wi-Fi, 4G, Bluetooth, etc.).
How long do you keep my data?
We have defined in the table below the different durations for which your data is retained:
| Data concerned | Duration of retention |
|---|---|
| Data necessary for order management and invoicing | Throughout the duration of the commercial relationship and ten (10) years for accounting obligations. |
| Data relating to means of payment | These data are not kept by Télédistribution Walferdange ASBL. They are collected during the transaction and are immediately deleted upon payment. |
| Personal data | This data is only deleted after 3 years. |
What are my rights regarding my data?
In accordance with the General Rules for the Protection of Personal Data (GDPR), you have the following rights:
- Right of access (Article 15 GDPR), rectification (Article 16 GDPR), update, and completeness of your data.
- Right to block or erase your personal data (Article 17 GDPR) when they are inaccurate, incomplete, ambiguous, outdated, or when their collection, use, communication, or retention is prohibited.
- Right to limit the processing of your data (Article 18 GDPR).
- Right to object to the processing of your data (Article 21 GDPR).
- Right to the portability of the data you have provided us with, when your data are subject to automated processing based on your consent or on a contract (Article 20 GDPR).
These rights may be exercised as described below.
Who are the recipients of my data?
The recipients are the persons entitled to obtain communication of your data because of their functions.
Within the framework of our activities:
- The departments in charge of order management and invoicing at Télédistribution Walferdange ASBL are recipients of all categories of data.
- The company’s subcontractors responsible for delivering orders are recipients of the identity, address, and telephone number of our customers.
Can I have additional information or get help?
If you have any questions regarding the processing of your data by Télédistribution Walferdange ASBL, you can contact the Data Protection Officer in complete confidentiality via this email address: privacy@telewalfer.lu.
You also have the right to file a complaint with the Data Protection Authority under the conditions indicated on its website: CNPD Public.
How can I exercise my rights to my data?
You can exercise your rights by email, specifying the right you wish to exercise in the subject line of your email: privacy@telewalfer.lu (e.g., access, portability, limitation, objection for reasons related to your particular situation).
The exercise of your access and portability rights requires that the data for which you exercise your rights be linked to the email address used to carry out your request. A response will then be sent to you within 1 month following receipt of your request.
